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At Nirvaana.com (Owned by Swayam Enterprises), we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.
We understand the importance of timely and secure delivery, which is why we partner with top-tier courier services, both Indian and international, including Bluedart, Delhivery,DTDC,Professional etc.
Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority.
Shipping & Handling
1. Enjoy Free Shipping Across India on all orders, whether prepaid or Cash on Delivery (COD).
2. Courier companies do not deliver to P.O. Box addresses. Please provide a full street address with a correct pin code/zip code.
3. Orders are typically processed within 1-3 working days after confirmation.
4. Delivery time may vary depending on the location but usually takes 5-7 working days.
Order Process:
1. Once your order passes quality checks and is packed, it is handed over to our delivery partners. Tracking details will be shared via email and SMS.
2. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
3. An estimated delivery date will be visible in your order details; this may vary due to production timelines.
Incorrect or incomplete address
1. Customers are responsible for providing accurate shipping addresses & contact details.
2. If a courier company charges a penalty for incorrect or incomplete address information, the customer will bear the cost.
3. Please verify your shipping address & contact detail carefully when placing your order.
Address Changes
You can request an address change within 24 hours of placing the order by emailing:
📩 nirvaana.trend@gmail.com
or WhatsApp us: +91 8153978937
Delivery Time Estimates
1. Delays due to stock unavailability or other reasons will be communicated via email. No compensation will be provided for delays.
2. Delivery times are approximate and subject to change.
3. Delays caused by events such as floods, earthquakes, snowstorms, tsunamis, or other natural calamities are beyond our control.
Transit Risk
1. All shipments are fully insured by us at no extra cost.
2. We are responsible for transit losses but not responsible for theft or damage after delivery to the address.
3. If a shipment is lost in transit, we will reprocess the order after 15 working days, subject to product availability.